Add Comment Question: I fear being demoted or even fired for not following our clients unreasonable requests. We are a third party working for our client and on our calls to the customer the client wants no dead air on the call. That forces us to continuously engage in conversation with the customer. Answer: Thank you for your question. If you have concerns about your performance, speak to your manager and be transparent about what is going on. Put your concerns in writing. This will make it more difficult for them to use it against you later on. If you are demoted or your employment terminated, please contact us at the number below for a consultation as to how we can help you get a severance package. Your Comment * Your Email * Your Name * Your City Note, your name, city and email is not displayed on the website. It is used to notify you that we have approved your comment.